Details About
IVR
Smart IVR solutions for your business
Enhance your caller experience with our economical, efficient and easy-to-use IVR solution.
Our IVR Service is included with Virtual Number & Toll Free Number as per clients requirement.
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assist, direct, or route calls automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
Features
Multi-level IVR
Create multiple levels in your IVR and configure every level separately with intelligently-designed call flows.
Unlimited Call Recording
Keep a tab on every customer conversation with automated & unlimited call recording service.
Intelligent Call Routing
Eliminate long call queues by intelligently routing every caller to the right department & agent.
Professional IVR Recording
Specialised & dedicated voice-over professional provides high-quality IVR recordings.
API & Webhook Integration
Innovate your business solutions with webhook and other third-party application integration.
Instant SMS & Email Alerts
Get instant SMS & email notification for every call your agent misses.